Account & security

What concerns you as a person is in the menu at the top right under your name; what concerns the whole workspace is in the dashboard under Account.

Profile and language

In your profile you change name, email address and password — and the dashboard's language (German or English). On your first visit we take your browser's language. The same language applies to every email Statuswerk sends you. Your public status page's language is set separately in the status page settings.

If you change your email address, we send a confirmation mail to the new one. Until you confirm it, the dashboard and invitations to other workspaces are locked — so nobody can intercept an invitation by giving themselves an invitee's address.

Two-factor sign-in

Under 2-Factor Authentication in the top-right menu you switch on a second factor for signing in: you scan a QR code with an authenticator app (e.g. 1Password, Google Authenticator, Authy) and confirm with the first code. From then on we ask for the six-digit code from the app at every sign-in.

When you switch it on you get recovery codes. Keep them safe — one of them gets you in if your phone is gone. Each code works once. They are shown only right after switching 2FA on, so store them then; to get new ones, switch 2FA off and on again.

For an account that announces disruptions to customers we recommend it expressly: whoever guesses your password could otherwise announce an outage in your name.

With two-factor sign-in on, you sign in with password and code. Signing in through Google or another social login is then not available, as it would skip the code.

Lost your phone and your recovery codes? Write to us from your account's address. Once we have checked it is you, we switch two-factor sign-in off. You get a confirmation mail, and your workspace's audit log shows an entry. Then set it up again.

Workspace settings

Under Workspace Settings in the top-right menu are your workspace's name and address. People with the right to — usually the admins — can change them. We use the address as the suggestion for the billing details under Plan & billing.

A company has one workspace. You invite colleagues into it (see Team) rather than them creating their own.

Data processing agreement (DPA)

We process personal data for you — above all your subscribers' email addresses and phone numbers. The data processing agreement under Art. 28 GDPR is in the top-right menu under Data processing agreement (DPA). It applies with your registration; there is nothing to sign or send back.

Deleting your account

You delete your workspace — and with it your account, if it is your only one — at the very bottom of Plan & billing. How that works with a running plan is described under Plan & billing.