Plan & billing

Everything about your plan is in the dashboard under Account → Plan & billing: which plan runs, how it is paid, your invoices as PDF — and that is where you buy, change and cancel it, too. What each plan includes is in the plan comparison; all prices are net plus VAT.

Payment methods

  • Card or SEPA direct debit — monthly or yearly. You pay with our payment partner; invoices arrive by email.
  • On invoice — for the yearly plan only, and for businesses in the EU. You enter company, address and VAT ID. Once the VAT ID is confirmed your plan is active at once; outside Germany we invoice without VAT (reverse charge). The invoice is due by bank transfer within 14 days.

Until the first invoice is paid

A yearly plan on invoice works from the moment you order — with three exceptions until the money has arrived: your status pages do not send emails, SMS or webhooks to subscribers yet, you cannot import subscribers without their confirmation, and your own mail server cannot be used yet. Confirmation emails to new subscribers go out regardless. As soon as the payment arrives you get an email and everything is unlocked.

Renewal

A yearly plan on invoice renews by another year on its own:

  • 4 weeks before, you get an email with plan, amount and date.
  • 2 weeks before, the invoice for the next year arrives, due on the renewal date.

Until the day before that invoice you can change or cancel — either then already applies to the renewal.

These emails, and the ones about payments and the free-plan fallback, go to the member who ordered. Once that person has left the workspace or can no longer see its billing, they go to every member who can.

Changing your plan

  • Up applies at once. For the time already paid you only pay the difference, by the day; your renewal date stays. Example: Basic bought for a year, moved to Pro after three months — you get an invoice for (Pro − Basic) × 9/12, and at the renewal Pro costs its full yearly price.
  • Down applies from the next renewal. Until then you keep the plan you paid for; the renewal then bills the smaller one. Until then you can also take the change back.

What a smaller plan means for your data is described under Plans & limits.

Cancelling

Under Plan & billing → Cancel contract, in two steps: the first click asks, only Confirm cancellation cancels. You get a confirmation by email right away, with the time it arrived and the end of the contract.

  • Your plan runs to the end of the paid time and does not renew. After that the workspace continues on the free Starter plan — status pages and subscribers stay.
  • If the invoice for the next year has already been issued, the contract ends with that year.
  • Until the contract ends you can withdraw the cancellation.
  • When cancelling you can choose to have the workspace deleted when the contract ends.

Plans paid by card or SEPA are changed and cancelled in our payment partner's customer portal; the link is under Plan & billing.

When an invoice stays unpaid

If an invoice is unpaid 30 days after its date, your workspace runs on the free Starter plan for the time being; you get an email about it. Nothing is deleted. As soon as the payment arrives, your plan is back as it was.

SMS packs

If your plan's SMS allowance is not enough, buy more under Plan & billing → SMS → Buy SMS pack: 250 SMS for €29 or 1,000 SMS for €99, plus VAT.

  • The SMS are available at once and do not expire. They are used only once the monthly allowance is used up, the oldest pack first.
  • The invoice comes by email; payment by bank transfer. As with plans on invoice, for businesses in the EU only; outside Germany without VAT, for which we check the VAT ID with VIES.
  • Anyone in the workspace who may buy subscriptions may buy packs.

Deleting the workspace

At the bottom of Plan & billing. It deletes the workspace with all status pages, incidents, components and subscribers at once and for good; if it is your only workspace, your account too. As a safeguard you type the workspace's name.

While a paid plan runs this is not possible — cancel first and choose to have the workspace deleted when the contract ends. We keep invoices for the statutory period; on request you still get them from us after the deletion.