Plans & limits
Which features and which numbers belong to which plan is on the plan comparison. This page covers what you actually notice day to day instead — what gets counted, what happens when it gets tight, and what comes with you when you change plan.
What counts
| Allowance | Counted as |
|---|---|
| Status pages | Every status page in your workspace |
| Team members | Everyone in the workspace, and open invitations: an invitation holds its seat until it is accepted, declined or withdrawn |
| Subscribers | Per status page, not in total — and only confirmed, reachable addresses |
| Components | Per status page |
| Metrics | Per workspace |
| Monitoring checks | Per workspace, paused ones included. Plus a shortest check interval per plan |
| Chat integrations | Per status page |
| SMS | Per workspace and month: 250 on Pro, 1,000 on Business. Long messages count several times, extra packs available — see SMS allowance |
Two details about subscribers, because they cause the most questions:
- Unconfirmed sign-ups do not count. A seat is taken only once someone has confirmed their address.
- Unreachable subscribers do not count either. When an address rejects mail permanently — deleted mailbox, spam complaint — we take it out of delivery and out of the allowance. It stays visible in your list so you can see what happened. More under Subscribers.
Before it gets tight
We email you when an allowance reaches 80%, and again at 95%. To keep that from becoming a flood, each threshold sends at most one message every seven days.
Warnings cover status pages, team members, subscribers and components.
When a limit is reached
What exists stays untouched — nothing is deleted, nothing is switched off, and your status page carries on as normal. What stops is creating more: the button in the dashboard is disabled and says why, and the API returns an error rather than quietly doing nothing.
One exception is monitoring checks after moving to a smaller plan: we pause the newest ones that no longer fit and raise check intervals that are too short. Nothing is deleted there either, and after an upgrade they resume on their own.
Incidents and maintenance windows are unlimited on every plan, the free one included. That is deliberate: an allowance that stopped you communicating during an outage would be the opposite of what a status page is for.
Moving to a larger plan
The higher limits apply immediately and locked features unlock straight away. There is nothing to catch up on. How a change is billed is described under Plan & billing.
Moving to a smaller plan
Your data stays. We do not delete status pages, subscribers or history because a plan got smaller.
What changes: features from the larger plan are no longer available, and while you are over a limit you cannot create anything new in that category until you are back under it.
Two places are deliberately more generous, because the strict version would lock you out:
- Entries waiting for approval can still be released, even if four-eyes approval is not part of the new plan. Otherwise an incident would be stuck forever.
- A password or IP allowlist can always be removed, on any plan. Otherwise a private page would stay shut with no way to open it.